Worldwide Shipping — Wherever You Are

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Shipping policy

Every Mollucas piece is prepared with care — from the moment it leaves our hands to when it reaches yours.

1. Processing Time

All orders are processed within:

  • 1–2 business days for frame-only orders
  • 2–5 business days for orders with prescription lenses

Orders are processed on business days (Monday–Friday), excluding public holidays.

2. Domestic Shipping (Indonesia)

Estimated delivery time:

  • 2–5 business days depending on location

Shipping is handled by trusted courier partners.
Tracking details will be provided once your order has been shipped.

3. International Shipping

We ship worldwide.

Estimated delivery time:

  • 5–10 business days depending on destination country

Please note:

  • Delivery times may vary due to customs clearance
  • Delays outside our control may occur

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Shipping method
  • Order weight

Promotions with free shipping may be available during selected periods.

5. Customs, Duties & Taxes (International)

For international orders:

  • Import duties, taxes, and customs fees are the responsibility of the customer
  • These charges are not included in the product or shipping price

6. Order Tracking

Once your order has been shipped, you will receive:

  • A tracking number
  • A link to monitor your shipment

If you need assistance, feel free to contact us.

7. Shipping Issues

If you experience any of the following:

  • Delayed delivery
  • Lost package
  • Damaged package upon arrival

Please contact us within 3–5 days after delivery.

We will assist you in resolving the issue as quickly as possible.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

Mollucas is not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

Closing

We believe that receiving your eyewear should feel just as considered
as wearing it.

If you have any questions about your shipment, we’re here to help.

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